SHIPPING POLICIES
KEBIJAKAN PENGIRIMAN
DELIVERY SCHEDULE
JADWAL PENGIRIMAN BARANG
Delivery of goods is done once every working day.
For delivery using JNE and J&T courier services:
- Orders received before 17:00 will be dispatched the same day.
- Orders received after 17:00 will be dispatched within 1 business day.
Delivery using courier services other than JNE and J&T (TIKI, POS, etc.):
- Orders received before 19:00 will be dispatched within 1 business day.
- Orders received after 19:00 will be dispatched within a maximum of 2 working days.
- This is because the location of the courier agent is some distance from our store location, please understand.
Delivery using instant courier services (GOJEK, GRAB):
- Delivery / pickup orders are made within our working hours (Monday to Friday 11:00 to 20:00, Saturday if there is an advance request)
- Orders received before 13:00 will be dispatched within the same day.
- Orders received after 13:00 will be sent within a maximum of 1 working day.
- We recommend that you communicate / chat before ordering with an instant courier delivery service so that there is no misunderstanding.
Delivery will be attempted as quickly as possible for customer satisfaction, but there is no cover for delays if there are things that are beyond our ability.
Pengiriman barang dilakukan sekali dalam setiap hari kerja.
Pengiriman menggunakan jasa pengiriman JNE dan J&T:
- Order yang diterima sebelum jam 17:00 akan dikirim di hari yang sama.
- Order yang diterima setelah jam 17:00 akan dikirim dalam waktu 1 hari kerja.
Pengiriman menggunakan jasa pengiriman selain JNE dan J&T (TIKI, POS, dll):
- Order yang diterima sebelum jam 19:00 akan dikirim dalam waktu 1 hari kerja.
- Order yang diterima setelah jam 19:00 akan dikirim dalam waktu maksimal 2 hari kerja.
- Hal ini dikarenakan lokasi agen pengiriman agak jauh dari lokasi toko kami, mohon maklum.
Pengiriman menggunakan jasa pengiriman instant courier (GOJEK, GRAB):
- Pengiriman / pemesanan pickup dilakukan dalam jam kerja kami (Senin s/d Jumat jam 11:00 sampai jam 20:00, Sabtu apabila ada permintaan terlebih dahulu)
- Order yang diterima sebelum jam 13:00 akan dikirim dalam hari yang sama.
- Order yang diterima setelah jam 13:00 akan dikirim dalam waktu maksimal 1 hari kerja.
- Sebaiknya komunikasi / chat dahulu sebelum memesan dengan jasa pengiriman instant courier agar tidak terjadi kesalahpahaman.
Pengiriman akan diusahakan secepat mungkin demi kepuasan pelanggan, namun tidak tertutup adanya keterlambatan apabila ada hal-hal yang di luar kemampuan kami.
DELIVERY OF GOODS RESPONSIBILITY
TANGGUNG JAWAB PENGIRIMAN BARANG
WarungPisau is only responsible until the goods have been sent / submitted to the shipping agent and the delivery receipt number is given to the customer.
The risks that may occur during the delivery process from the delivery agent until it is received by the customer are not the responsibility of WarungPisau:
- Package delivered late / not according to the estimated time of the courier service
- Package damaged / lost in transit
Even so, WarungPisau will still help customers in finding the best solution that can be obtained.
WarungPisau hanya bertanggung jawab sampai dengan barang sudah dikirimkan / diserahkan kepada agen pengiriman dan nomor resi pengiriman diberikan kepada pemesan.
Adapun resiko-resiko yang mungkin terjadi selama proses pengiriman dari agen pengiriman sampai dengan diterima oleh pemesan adalah bukan merupakan tanggung jawab WarungPisau:
- Paket terlambat diantar / tidak sesuai estimasi waktu dari jasa kurir
- Paket rusak / hilang dalam perjalanan
Meskipun demikian, WarungPisau tetap akan membantu pelanggan dalam mencari solusi terbaik yang bisa didapatkan.
SHIPPING PACKAGING
KEMASAN PENGIRIMAN
WarungPisau is committed to packing the goods as safely and neatly as possible to ensure a smooth delivery process to customers.
WarungPisau berkomitmen untuk mengemas barang seaman dan serapi mungkin untuk kelancaran proses pengiriman kepada pelanggan.